Specialist · Where the revenue is
Account Management & Expansion
The sale is the beginning. Most of the money is on the other side of it.
Service explainer · 60–90s
What it covers
The programme
- Handoff and onboarding that sticks
- Driving adoption
- Land and expand motions
- Executive relationship mapping
- Renewal defence and churn prevention
- Referrals and advocacy
Who it is for
Account managers, CSMs, and any team where renewals and expansion carry the number.
What changes
Net revenue retention that climbs instead of leaking, and customers who introduce you to the next one.
Every programme is customised at intake — your
deals, your objections, your pricing. There is no off-the-shelf version.
Questions
Before you enquire
Who should attend Account Management and Expansion?
Account managers, CSMs, and any team where renewals and expansion carry the number.
How is the programme customised to our business?
A 20-minute intake call plus a free 60-minute diagnostic in your office. We map your industry, deal size, sales cycle and the two objections that kill most of your deals before anything is designed.
Do you deliver in person or virtually?
Both. In person is strongly preferred for the diagnostic and first workshop, because reading a room is most of the diagnosis. Later sessions work well virtually.